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Why Am I Being Charged for the Free 5x7 Team Photo?
If the free team print is not appearing as free in your cart, there are a few common reasons.
1. Your Voucher Code Hasn't Been Entered
The unique voucher code provided in the athlete's proof email must be entered in the discount box during checkout.
Please check your email, including your spam or junk folder, for the proof email from Ultimate Exposures. The proof email will contain the voucher code.
Please note that only the primary contact designated by the league in our system is eligible to receive the voucher code.
If you cannot locate the proof email or voucher code, please contact our Customer Service team for assistance.
2. You Selected the Wrong Team Photo
Be sure to follow the instructions provided in the yellow information box in your photo gallery. These instructions typically tell you to select the “Athlete's Individual Photo” first and then click “Continue to Order.”
Although it may seem natural to click the team photo when you want to order a team print, doing so can take you to the regular, full-priced team photo product. The voucher code will not cover the full-priced team photo.
Following the instructions in the yellow box will take you to the correct product options where the free team print can be selected.
3. Make Sure You Have the Correct Free Team Print
The correct product is specifically titled “FREE TEAM 5x7 Print” and is priced at $6.00, which is the value of the voucher code.
For the voucher to apply correctly, you must have the “FREE TEAM 5x7 Print” in your cart and enter the unique voucher code provided in the proof email during checkout.
If you have entered your voucher code, selected the correct product, and are still being charged, please contact our Customer Service team for assistance.
Phone: (916) 791-6111