Why is My Voucher Code Not Working?

If your voucher code is not working, the cause is typically one of the following reasons.

• The code was input incorrectly (Double-check the code sent in your proof email)
• If you have multiple athletes, you may have gotten the codes mixed up. (If applicable, review your email receipt to verify which code was applied to your order)
• The code has already expired (Double-check for an expiration date on your code in your proof email)
• The code is not for the item in your cart (Voucher codes are usually for one specific item or package and will not work on any other product unless otherwise specified.)
• You are trying to use a promotional discount code with a free item or package voucher code in the same transaction. (Promotional discount codes cannot be combined with any other codes.)

If everything is valid, please contact us via email or phone for further assistance.