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What Should I Do If My Order Says Delivered but I Don't Have It?
If your tracking information shows that your order was delivered but you cannot locate it, first check the areas around your home where a carrier may have safely left the package.
Also consider checking with:
- Other members of your household
- Neighbors
- Your apartment or building's package area
- Your mailroom or front office, if applicable
Sometimes packages are marked as delivered shortly before they are actually received.
If you still cannot locate your order, contact Customer Service for assistance.
Please have your order information and tracking information available when contacting us so we can investigate the shipment.
Phone: (916) 791-6111