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Frequently Asked Questions
- When Will I Receive My Proofs?
- Order Turnaround Times
- Adding Multiple Team Images to a Download Package
- How Do I Place an Order Online?
- What are 'Proofs' in Photography?
- Why is There Only One Download Option? (SPORTS)
- Where and How Do I Enter My Voucher Code?
- What is Retouching?
- How To Order Retouching for Packages, Prints & Specialty Products:
- Where Can I Find My PIN?
- Why is My Voucher Code Not Working?
- How Long Do Individual Photo Sessions Last?
- Why We Charge for Shipping
- Where Can I Find My Tracking Number?
- How to Order from Multiple PINs (Order for Another)
- How Do I Redeem My Free 5x7 Team Print
- What If I Don't Like My Photos or Missed Picture Day?
- How to Schedule an Underclass, Senior Portraits, or College Cap & Gown Session?
- Why Can't I Add Retouching To My Order?
- Promo/Discount Codes