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I Haven’t Received My Order — What Should I Do?
Most Ultimate Exposures print and photo products are shipped via USPS and are typically received in less than 14 days.
If you have not received your order, please keep the following timeframes in mind:
Standard Print & Photo Orders
Although most orders arrive within 14 days, we ask that customers allow up to 30 days before an order is considered eligible for replacement due to delivery failure. This additional time allows packages that were delayed or returned to our office to arrive.
If your order has still not been received after the 30-day allowance, please contact Ultimate Exposures so we can assist you.
Orders must be reported to Ultimate Exposures within 90 days of the order date. After 90 days, a reprint fee may apply.
What Happens If My Order Is Not Delivered?
If your order qualifies for a replacement due to a shipping failure:
- The order will be reprinted and resent.
- The replacement will be shipped to a confirmed mailing address.
- Orders are not refunded due to shipping failures. We will replace and resend the order instead.
Frames & Graduation Plaques
Frames and Graduation Plaques are shipped separately from the rest of your order and have a longer production and shipping timeframe.
Please allow up to 6 weeks for these items to arrive.
If your frame or graduation plaque has not arrived after this timeframe, please contact Customer Service for assistance.
Phone: (916) 791-6111