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My Order Arrived Damaged
We’re sorry your order arrived damaged. We understand how disappointing it can be to receive your photos or products in less-than-perfect condition.
If your order was damaged during shipping, please contact Ultimate Exposures as soon as possible so we can review the issue and determine the appropriate replacement.
What Information Should I Provide?
When contacting Customer Service, please provide:
- Your name
- Your order ID/number, (ex: VG12345678)
- A description of what was damaged
- Photos of the damaged product
Will My Damaged Order Be Replaced?
If your photos or products were damaged during shipping, we will work with you to replace the damaged items when appropriate.
Please note that our goal is to correct the issue by providing a replacement rather than issuing a refund whenever the item can be replaced.
If only part of your order was damaged, let us know which specific item or items were affected.
Need Assistance?
Please contact our Customer Service team so we can review your situation and assist you with the next steps.
Phone: (916) 791-6111