Why Isn’t the “Order for Another” Button Working?

The Order for Another button allows you to add photos from another PIN to the same shopping cart. However, this feature can only be used when the photos you are ordering are from the same market.

What Does “Market” Mean?

A market refers to the type of photography event. Different markets include:

• League Sports
• High School Sports
• School (K–12)
• Portraits – Senior Portraits & College Cap & Gown
• Graduation Ceremony

Orders can only be combined when they are from the same market.

For example, League Sports and High School Sports are considered two different markets, even though both involve sports photography. Their orders must be placed separately.

Examples

Orders that CAN be combined:

If you have two students who were photographed for regular K–12 school-year photos, even if they attend two different schools, you can use Order for Another to add both students' photos to the same cart.

Orders that CANNOT be combined:

• A student's league sports photos with their regular school-year photos
• A student's K–12 school photos with their senior portraits
• Senior portraits with sports photos
• Any other combination of events from different markets

Even when the photos are for the same child, orders from different markets must be placed separately.

What If I Have to Place Multiple Orders?

If your orders need to be placed separately because they are from different markets, we can waive the shipping cost on one or more of the orders as long as the orders are placed back-to-back on the same day.

The number of shipping charges we can waive depends on how many separate orders were placed.

After placing your orders, contact Customer Service and provide all of your Order ID numbers so we can review the orders and determine which shipping charges can be waived.

Customer Service:

📞 (916) 791-6111

✉️ support@ultimateexposures.com

What If the Orders Are From the Same Market?

If you are certain the photos are from the same market and the Order for Another button is still starting a new cart instead of allowing you to add the second PIN, there may be a technical issue.

Please contact Customer Service so we can look into the problem and help you complete your order.

Customer Service: (916) 791-6111 | support@ultimateexposures.com